HydroFLOW units are guaranteed for a period of three years from date of purchase. If the red light does not glow and the water conditioner has not been physically broken through misuse, it will be repaired or replaced free of charge. The HydroFLOW unit should be returned directly to original place of purchase with proof of purchase. Any unauthorized tampering or attempt to repair the unit will invalidate this guarantee.
1 Year fit-for-purpose Guarantee
The warranty period with respect to the fit-for-purpose guarantee for HydroFlow unit(s) is twelve months from date of purchase.If, after a period of more than four months after installation but not later than twelve months after installation, the end user demonstrates that the unit(s) failed to prevent build-up of encrusting scale, the Company will refund to the customer the cost of the unit(s) minus any shipping/installation/handling charges. This guarantee applies only where the units have been installed in accordance with the Company’s recommendations. The Company will not accept responsibility for the build-up of encrusting scale on heating and hot water equipment due to an installation which is not in accordance with the Company and manufacturer’s instructions. To return and receive credit, contact your dealer and request a return authorization number.
Note: It may take time to reduce the limescale build-up that has adhered to the inside of your water system. To fully realize the effectiveness and benefits of the unit, the unit must be operated continuously for at least (4) four months. Should the unit be returned before the (4) four month period, a $60.00 restocking fee will be deducted from the refund.
We reserve the right to adjust or refuse any refund amount in the event any product is either returned incomplete, damaged or without original receipt or packaging.
** NO RETURN WILL BE ACCEPTED OR REFUNDED WITHOUT A PRE AUTHORIZED R.A. NUMBER AND PROOF OF ORIGINAL PURCHASE.
PLEASE NOTE: Any minerals which appear due to evaporation are not considered encrusting scale. This is a natural occurrence when mineralized water is left to sit or pool.
Under no circumstances will the Company accept claims arising out of failure of the HydroFLOW unit(s), nor will the Company accept any liability for consequential damage caused by the effectiveness and efficiency of the HydroFLOW unit(s), e.g., where there is the possibility of loose scale particles being allowed to enter the system or process unfiltered. An end user’s rights are restricted to those set out in the guarantee and the money back offer. The Company will not accept responsibility for water leaks that are revealed by the dissolving of scale. The Company will not accept responsibility for any problems resulting from the disconnection of the power supply to the HydroFLOW unit(s). The customer accepts that certain types of encrusting scale, once formed, (e.g., those with high concentrations of silicates, sulphates and phosphates), will not quickly be dissolved by the HydroFLOW unit. We do ask that our customers use a surge protector with our products to realize the full life expectancy.
We do ask that our customers use a surge protector with our products to realize the full life expectancy.